COVID-19 Update


Hi team,

Due to the recent ongoing escalation of COVID-19 cases, our admin team are experiencing a lot of pressure which will cause a long waiting on hold for patients who call to book an appointment with our Drs.


  • Calling 000

If you are experiencing worsening or severe COVID-19 symptoms, please call 000 immediately.

  • Managing COVID at home

Most people who test positive for COVID-19 will likely only experience mild symptoms and recover without requiring special treatment or hospitalisation, especially if fully vaccinated. The majority will be able to self-manage their illness by referring to the RACGP’s COVID-19 patient guide.

We Encourage patients who want to talk to their regular GP about their results or any symptoms to make a telehealth appointment. 

  • Caring for higher-risk patients

Patients who have a higher risk of adverse outcomes or more severe disease should speak with us about their positive result.

This includes those who:

  • are unvaccinated or only partially vaccinated
  • are aged ≥65 years
  • are pregnant
  • have comorbidities, including
    • lung disease, such as COPD, asthma or bronchiectasis
    • cardiovascular diseases, such as hypertension
    • obesity (body mass index >30 kg/m2)
    • immunocompromising conditions
  • have chronic kidney disease
  • have diabetes (type 1 or 2)
  • have liver disease
  • have significant neurological disorders, such as stroke or dementia
  • suffer from some chronic inflammatory conditions and therapies
  • have significant frailty or disability
  • have severe mental health conditions.
  • Testing positive with a RAT

Positive rapid antigen test (RAT) results won’t be recorded in official case numbers because there’s no formal notification process. The exception is for Victoria.

From Friday 7 January 2022, people in Victoria must register a positive RAT result with the Victorian Department of Health through an online portal or via a hotline.

We also advise patients who return a positive RAT result that they don’t need to inform us if they don’t have any symptoms or are only experiencing mild symptoms.

We are all in this challenge and we can manage it smoothly together.

Love you all


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